Agents that are able to build relationships with the people they are interacting with are envisioned to be more successful in long-term interactions. Small talk about impersonal topics has been found an adequate tool in human-agent interactions for manipulation of such relationships. We suspect that an agent and the interaction with it will be evaluated even more positively when the agent talks about personal information it remembers about its interlocutor from previous encounters. In this paper a model of person memory that provides virtual agents with information needed in social conversations is presented. An interaction study demonstrates the impact of personal information in human-agent conversations and validates the performance of our model.
Titelaufnahme
Titelaufnahme
- TitelLet’s get personal: Assessing the impact of personal information in human-agent conversations
- Verfasser
- Herausgeber
- Enthalten inHuman-Computer Interaction. Advanced Interaction Modalities and Techniques, S. 450-461
- Erschienen
- SpracheEnglisch
- DokumenttypAufsatz in einem Sammelwerk
- Schlagwörter
- ISBN978-3-319-07229-6
- URN
- DOI
Zugriffsbeschränkung
- Das Dokument ist frei verfügbar
Links
- Social MediaShare
- NachweisKein Nachweis verfügbar
- IIIF
Dateien
Klassifikation
Abstract
Statistik
- Das PDF-Dokument wurde 2 mal heruntergeladen.