TY  - GEN
AB  - We experimentally explore the effects of time pressure on decision making. Under different time allowance conditions, subjects are presented with a queueing
situation and asked to join one of two queues that differ in length, server speed, and entry fee. The results can be grouped under two main categories. The first one concerns the factors driving customers' decisions in a queueing system. Only a proportion of subjects behave rationally and use the relevant information efficiently. The rest of the subjects seem to adopt a rule of thumb that ignores the
information on server speed and follows the shorter queue. The second category is related to the effects of time pressure on decision performance. A significant
proportion of the population is not affected by time limitations and shows a consistent behavior throughout the treatments. On the other hand, the majority of
subjects' performance is impaired by time limitations. More importantly, this impairment is not due to the stringency of the limitation but mainly due to the
fact that being exposed to a time limitation, even to a loose one, brings along stress and panic, and causes subjects to use time inefficiently.
DA  - 2015
KW  - Time pressure
KW  - queues with entry fee
KW  - join the shortest queue
KW  - experimentation
KW  - decision times
LA  - eng
PY  - 2015
SN  - 0931-6558
TI  - Does time pressure impair performance? An experiment on queueing behavior
UR  - https://nbn-resolving.org/urn:nbn:de:0070-pub-27244237
Y2  - 2024-11-22T10:54:02
ER  -