TY  - BOOK
AB  - The use of Personal Voice Assistants (PVAs) such as Alexa and the Google Assistant is rising steadily, but there is a lack of research investigating common issues and requests of PVAs in the context of smart home control. We address this research question with an online survey (n = 65), using a qualitative evaluation of users’ problems and improvement requests. Our analysis leads to a partly hierarchic clustering of issues & recommendations for interaction capabilities of PVAs into seven basic categories, allowing us in turn to derive implications and to condense them into design guidelines for future Human-Agent Interaction (HAI) with PVAs. Specifically, we formulate and elaborate the concepts Authentication & Authorization, Activity-Based Interaction, Situated Dialogue, and Explainability & Transparency as key topics for making progress towards smooth interaction with smart homes.
DA  - 2019
DO  - 10.1109/SPED.2019.8906642
KW  - personal voice assistants
KW  - smart home
KW  - interaction guidelines
LA  - eng
PY  - 2019
TI  - Interaction Guidelines for Personal Voice Assistants in Smart Homes
UR  - https://nbn-resolving.org/urn:nbn:de:0070-pub-29391562
Y2  - 2024-11-22T07:26:40
ER  -