TY  - JOUR
AB  - Content is of primary importance in the World Wide Web. In particular, subjective perceptions of content are known to influence a variety of user evaluations, thereby altering attitudes and behavioral outcomes. Thus, it is essential that individually experienced facets of content can be adequately assessed. In a series of seven studies, we create, validate, and benchmark a measure for users’ subjective view on web content. In the first six studies, a total of 3106 participants evaluated a sum of 60 websites. The resulting Web-CLIC questionnaire is a 12-item measure based on prior research on web content. It encloses four main facets of users’ content experience: clarity, likeability, informativeness, and credibility – jointly representing a general factor subjective content perception. Very high internal consistencies and high short- to medium-term retest reliabilities are demonstrated. Strong evidence for construct validity in terms of factorial, convergent, divergent, discriminative, concurrent, experimental, and predictive validity is found. In a seventh study, encompassing 7379 ratings on 120 websites, benchmarks for 10 different content domains and optimal cut points are provided. Overall, the present research suggests that the Web-CLIC is a sound measure of subjective content perception of both practical and theoretical benefit.
AU  - Thielsch, Meinald
AU  - Hirschfeld, Gerrit H. F.
DA  - 2018-03-15
DO  - 10.1080/07370024.2017.1421954
KW  - Web-CLIC
KW  - Website-Inhalt
KW  - Website-Evaluation
KW  - User Experience
KW  - Webinhalt
KW  - Informationsqualität
KW  - website evaluation
KW  - user experience
KW  - information quality
KW  - web content
LA  - eng
N1  - Human-Computer Interaction 34 (2018) 4, 279-327
N1  - This is an Accepted Manuscript of an article published by Taylor & Francis in Human-Computer Interaction on 15/03/2018, available online: http://www.tandfonline.com/10.1080/07370024.2017.1421954.
PY  - 2018-03-15
TI  - Facets of website content
UR  - https://nbn-resolving.org/urn:nbn:de:hbz:6-14199751713
Y2  - 2024-11-21T16:06:39
ER  -