Introducing Lean Six Sigma to a German Municipality: an Action Research Report

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Titel
Introducing Lean Six Sigma to a German Municipality: an Action Research Report
Verfasser
Kregel, Ingo ; Coners, André
Erschienen
2018
Provenienz
© Emerald Publishing Limited 2018
Anmerkung
Die Veröffentlichung erfolgt gemäß des Open-Access-Richtlinien des Verlages Emerald Publishing.
Sprache
Englisch
Bibl. Referenz
International Journal of Lean Six Sigma, 9 (2018) 2, pp. 221–237
Dokumenttyp
Aufsatz in einer Zeitschrift
Schlagwörter (EN)
Lean Six Sigma / Public Administration / Municipality / Local Government / Action Research / Case Study
URN
urn:nbn:de:hbz:6-37159550785
DOI
10.1108/IJLSS-02-2017-0019

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Abstract

This research aims to expand the knowledge about Lean Six Sigma (LSS) implementation in the public sector. By analyzing an LSS improvement initiative in a German municipality, examples of success, barriers and challenges are discussed. A comparison with literature regarding the production and service sectors unfolds similarities and differences.

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